Access some of the Langley client resources on the page below.

Client Meeting Procedure

Local client meetings occur on a regualr basis in our services. The purpose of these meetings is to obtain regular feedback from clients in order to seek your views on current and future service delivery.

Watch an overview of this procedure below and view the full Client Meeting Procedure here.

Making A Complaint

We welcome all complaints and feedback from our clients. Feedback helps us make changes so that we are working in a way that best supports you. 

Watch the video below to lean more about how to make a complaint. You can also view our Easy Read Guide here and the full Complaints, Compliments and Suggestions Procedure here.

Client Annual Report 2021-22

The Client Annual Report is to provide you, our clients, with information on the Trust and how we have performed against housing regulatory responsibilities over the past year.

Watch an overview video below or view the full Client Annual Review 2021-22 here.